Great new acronym – TWIST

Posted on March 18, 2011, 10:58 am, by Chris York, under Blog , Service Management

One of my clients I am working with right now came up with a great acronym that I am going to adopt.

T.W.I.S.T.

To What Is it in Service To?

This is the question to ask when doing anything in IT.  This is a great way to change the paradigm of IT to think in terms of Services.

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