These are principles that I use to guide me in how I conduct my business. These principals are based on over a decade of solid experience implementing IT Service Management solutions. This experience has taught me to rely on the following guiding principles:
People do not want quarter-inch drills. They want quarter-inch holes.
- Professor Emeritus Theodore Levitt, Harvard Business School
Prior to us working together, we will jointly establish a set of expected results and value to be delivered. This is the basis of our relationship. Checking boxes in a statement of work is counter-productive. The actual work performed or products implemented is not as important as what results you are getting.
I wouldn’t give a fig for simplicity on this side of complexity, but I would give my life for simplicity on the other side of complexity.
— Oliver Wendell Holmes, Jr
Eliminate all non-essential elements to make room for what matters. This is hard work and takes practice. It is easy to add features and say yes to requests. Learning to eliminate the unnecessary focuses us on the important.
There are as many best practices as there are companies. I believe that the best solution is unique to you. I’m not saying that you have to reinvent the wheel here. Absolutely look to others for ideas. However, the final solution will always be unique to your environment. I am not obsessed with any particular methodology. ITIL, Lean, Six Sigma, Cobit, etc. are all useful methodologies to pull from. However, keep in mind that they, by themselves, are not the solution. Your solution may be a combination of all of these methods as well as insights specifically for your environment.
I strive to be open and transparent. The moment I see something alarming, I will raise the red flag. If your baby is ugly, it’s my job to tell you. There are no secrets with what I do and the way I work.
Whenever I engage with a new client, I make every attempt to become a partner with them. I cannot succeed if you do not succeed. We are in this together. I am proud of the fact that almost all of my previous clients hire me more than once, and some over the course of several years. This is a direct result of how I work. I do all that I can to help you succeed.
Simply “implementing” software will never be my measure for a successful project. The solution I deliver will always have tangible results that can be measured and evaluated. The software is a tool to accomplish something else. I have seen many organizations pat themselves on the back after they implement an Enterprise software solution, with no mention of the benefits. My first thought is, what did you get from it? Focus on the reason you are using software in the first place. That should be your measure of success.
Call me anytime. Some consultants will charge you every time you call them. Not me. I believe that this creates an awkward relationship. I want our relationship to be open so that you aren’t afraid to call me. I make an concerted effort to return all emails and phone calls promptly. Typically within 90 minutes.
I had the pleasure to work with Chris on a software implementation project and found him to be a top-class consultant with strong analytical and technical skills. He is very quick in understanding the client's requirements and finding the necessary solutions for them. I will be glad to work with him anytime in future.
Chris is undoubtedly one of the most capable individuals I have met. He has excellent interpersonal skills, both in dealing with co-workers and with clients. I would not hesitate to work with him again.
Chris is a very detail oriented consultant that does a very good job managing Customer expectations. He carefully analyzes and reviews customer requirements for feasibility and ensuring that they stay within ITIL and industry best practices. I would recommend Chris for any project and I think once you work with him you will also.
Chris Hall, CWN Consulting, Inc
Chris' work was consistently accurate, disciplined, thoughtful, and innovative. More than once, Chris went above the call of duty to help out a struggling project. His technical skills are unsurpassed and his ability to be creative in the technical world are a pleasure to witness. I would definitely recommend Chris for any work that he thinks he can do
Dale Preston, CSC
Chris has a solid understanding of Information Technology Infrastructure Library (ITIL) Best Practices and how to leverage technology to meet business objectives. Chris teams very well with his peers and is able to build strong relationships with his customers to achieve extraordinary results. Chris is an extremely valuable asset.
Chris has worked for us on multiple projects where he exhibited a depth of expertise on many different products. I recommend him without hesitation.
Gary Kinsman, Chevron
Chris is by far the best consultant that I have had the pleasure to work with in the IT Service Management arena. Chris is an expert with ServiceNow and IT Service Management principles. He provided many creative solutions to solve our business challenges. He customized an HR, Consumer Affairs and Flight application for us. I did not have much experience with ServiceNow but I have learned a lot from Chris and he has been amazingly patient. Chris' code of ethics are very admirable. I am more knowledgeable and a better person for working with Chris.
Laura Fike, Discount Tire
I have experienced Chris as a highly competent professional. His knowledge of IT Service Management and the Service-now tool in particular are substantial. He proved to be a significant asset to our project team. I look forward to working with him again and enthusiastically recommend him to you.
I first hired Chris to perform work as an IT Consultant, performing detailed design and customization work on Help Desk software. His professional work ethic, creativity and dedication to delivering the highest quality work is remarkable. It led me to have the highest professional respect for him, leading to us working together over the course of 3 years. If you need to get results, you must get Chris on your team!
Our organization had many custom processes and Chris helped us find efficient strategies to achieve our business objectives. Chris has a background working with a variety of ticketing systems and other computer systems that help us implement cutting edge automation in a variety of areas. I found that Chris York was always professional, personable, hard working, trustworthy, and willing to go the extra mile.
Dan O'Mara, Watson
Chris is a top-notch consultant with solid technical, customer service, business process and organizational management skills. He is very adaptable and quickly masters new technological challenges. He is a team player and a lot of fun to work with.
Chris is a top notch employee and consultant...I would gladly have Chris on any team in the future.
To my fellow IT Managers, I can wholeheartedly recommend Chris York
Dan O'Mara, Watson
From 2003 to 2006 I had the distinct pleasure of working with Chris on some of the same projects. His work ethic and deliverables were exemplary. His professionalism is unsurpassed even to this day. I would be very pleased indeed to have the most excellent opportunity to work with him again in any capacity.
Chris is one of the most gifted technologists that I have ever worked with.
Chris worked for me as a developer and specialist. His skills proved instrumental in developing to meet and in some cases exceed the customer expectations. His expertise also helped mitigate and avoid issues that would have proven to cause issues and elongate the projected project schedule.
Debbie Perry, Northrop Grumman
We purchased a new CMDB software package, Service-now, with the intention of implementing a CMDB based on ITIL principals. Chris helped us shape the ITIL vision, shared with us many different possibilities for implementation strategies.
Dan O'Mara, Watson
Chris has a long track record of successful technical implementations in the IT Service Management arena. From ITIL process development, to tools implementation, to integration, Chris can do all of these. He is a pleasure to work with.
Sam Melehy, Pepperweed Consulting
Chris is an exceptionally talented young man. He has shown tremendous ability and been hugely successful at a relatively young age. I have hired and trained people for over 30 years and find in Chris all the best qualities that I seek but rarely find.
Chris brings a wealth of experience with both Service-now.com and ITSM methods. Upon arrival, he immersed himself in our processes and systems, and then made key recommendations for adjustments to both. He rolled up his sleeves to work with the team to implement those recommendations. Chris's services were critical to the success of our project. He is the epitome of an effective consultant.
Joe Palmer, CIO Jefferson County
Chris has a fundamental understanding of the ITSM process and a deep technical knowledge to quickly implement solutions. Chris's excellent communication skills and gentle personality help to instill confidence with customers and in the end deliver a solution everyone is happy and proud of.
Dutch Sullivan, Pepperweed Consulting
Chris rapidly assimilates new technologies. He is committed to customer success and is able to quickly create value for customers and end users using these technologies. Chris also has a polished customer presence and can articulate complex technological and business issues in a clear and concise manner.
Chris is very personable and professional. It is always a pleasure to work with him because of his commitment to the project. Implementations he has supported us on have been highly successful. We have worked with him on more than one occasion because of his capabilities and knowledge.
Debbie Ortega, Northrop Grumman
Chris developed the first portion of a software implementation at Ameriquest Mortgage. The documentation Chris left behind was easy to follow and allowed me to enhance the implementation as new desires came from the project's stakeholders. Still after months of his departure I have went back to his document to prepare for the upgrades at Ameriquest.
Jon Unger, Ameriquest Mortgage
His approach towards any issue and requirement is great. I really appreciate his help during successful implementation of such a struggling project. I definitely recommend Chris for any project/work which he thinks is best suited to him.
Akhil Mangla, CSC
Chris and I worked together on a project in Japan. I was very much satisfied with his both technical and consultant skill he performed on that project. He communicated well with non native English speakers which usually requires much patience and positive attitude. He is ready for global project.